Committed to development in the Strata Industry

Professional Standards Scheme

As proud members of the Strata Community Association (SCA NSW) we are participating in the Professional Standards Scheme (PSS).

The Professional Standards Scheme (PSS)

The NSW Government, under the Minister for Better Regulation and Innovation, Kevin Anderson, approved a Professional Standards Scheme (PSS) for the NSW strata sector commencing 1 July 2021 for an initial 5-year period.

This approval means strata management businesses such as Acumen Strata must adhere to a Code of Ethics including professional standards and is monitored by Professional Standards Australia.

What does the Professional Standards Scheme (PSS) mean for Owners?

At the forefront of this scheme is a further commitment to consumers to ensure high professional standards across the strata industry in NSW. This is in line with various other initiatives across NSW, including the NSW Government plan to rebuild the construction sector and restore confidence and professionalism.

At Acumen, we are committed to supporting the strata industry, contributing to the overall improvement, and providing an excellent customer experience. The introduction of the Professional Standards Scheme will assist us in meeting these goals for our clients.

The Professional Standards Scheme will bring a range of benefits, including: 

  • Improved customer protection with SCA (NSW) overseeing and self-regulate the conduct of all members within a structured professional framework.
  • In addition to our internal complaints handling process, the Professional Standards Scheme brings a further robust and independent complaints handling process, ensuring clients can be assured of an independent review and response.
  • An increase in Continual Professional Development (CPD) requirements for Strata Managers and Licensee’s in Charge, ensuring the industry remains up to date, educated and aware of their on-going responsibilities to the consumer.
Suite 2 & 3, 42 Refinery Drive, Pyrmont, NSW 2009
PO Box 455, Newtown, NSW 2042
02 8586 7822

© 2022 Acumen Strata Management Pty Ltd. All rights reserved.
Liability limited by a scheme approved under Professional Standards Legislation.